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    11 Solutions For When Samsung Phones Won't Receive Text Messages

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    Pau Monfort
    @paumonfort

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    Samsung Galaxy phones include a dedicated Messages app. While it works great, there are times when you often find yourself waiting for verification or OTP codes to complete a transaction or access a service. Obviously, you will be left in the dark along with other Samsung phone users who have the same problem where they are unable to receive messages. In this post, we offer you eleven solutions to solve the problem. Solutions for Samsung phones not receiving messages range from checking the cellular data to resetting app preferences. We have also covered iMessage related issues in Samsung phones. Let's check the solutions in detail.




    1. Restart your phone

    You need to start the troubleshooting process by restarting your phone. By doing this you stop everything you are doing on your phone and restart your Galaxy phone.

    2. Select cellular network

    So, make sure you have a working cellular network on your phone. For this, check if you can make or receive calls. Similarly, try to send an SMS from your phone. If all goes well, read the other solutions below. However, if you can't call / text, you should check your cellular plan and network first. We suggest you call your service provider.

    3. Remove the SIM

    This is an age-old trick that you should definitely try. Basically, remove the SIM card from its tray. Clean it using a microfiber cloth and isopropyl alcohol solution. Then enter it again. Alternatively, if you have a dual SIM Samsung phone, try the SIM in another slot. This should rule out problems with the SIM slot.


    Another similar solution is to insert the SIM card into another Android phone. Wait for your mobile phone provider to configure the SIM card. Then remove the SIM card and insert it into the original phone.



    4. Empty the messaging app cache

    You should also try clearing the cache for the Samsung Messages app. Don't worry that you don't delete any of your messages or other personal files on your phone.

    To clear the cache for Samsung messages, open Settings on your phone and go to Apps. Tap Messages followed by Storage.


    Finally, hit the Clear Cache button. Restart your phone.

    Tip: You can also use the Clear Data button. Typically, this won't delete your messages. However, we still suggest you backup your messages before trying it.

    5. Select blocked contacts

    In case you are not receiving messages on your Samsung phone from one or two contacts, you should check the blocked list. You may have accidentally blocked them.


    To check this, open the Samsung Messages app on your phone. Tap the three-dot icon at the top and select Settings.

    Tap Block numbers and messages followed by Block numbers.

    Here you will find a list of blocked contacts. Tap the remove icon next to the number you want to unblock.

    Tip: You can also check the list of blocked numbers from the Phone app. In the Phone app, tap the three-dot icon. Go to Settings> Block numbers.

    6. Incompatibility with iMessage

    In case an iPhone user is trying to send you an iMessage on your Samsung phone, they won't be able to send it and you won't receive it. This is because Samsung phones don't support iMessage. It is a service that only works between Apple devices. So iPhone users will need to send regular SMS to your Samsung phone.


    SUGGESTION: did you know that Android has a service similar to iMessage? Learn more about RCS on Android.


    7. Unregister from iMessage

    If you recently switched from iPhone to Samsung Galaxy, you may have forgotten to disable iMessage. This could be the reason why you are not receiving SMS on your Samsung phone especially from iPhone users.

    Basically, your number is still connected to iMessage. Then other iPhone users would send you an iMessage. As mentioned above, Samsung phones don't support iMessage. It is recommended that you disable iMessage before switching to an Android phone.

    Do not worry. You can still unsubscribe from iMessage. If you have your iPhone handy, insert the SIM card back into the iPhone. Then go to Settings> Messages. Turn off the switch next to iMessage. Alternatively, you can unsubscribe from Apple's official site even without your iPhone.

    8. Free up storage space

    With limited internal memory, your Samsung phone may not receive messages. You can check the available storage space from Settings> Device Support> Storage. To free up storage space, you should delete old messages from your inbox. Also, check out other ways to increase internal storage on Samsung phones.

    9. Third Party Messaging App

    Are you using a messaging app other than Samsung Messages? We suggest that you make Samsung Messages the default app to see if you can receive messages.

    In case Samsung Messages is your default app, download a third party messaging app. You can try Google's Android Messages app. Make it the default messaging app.


    10. Check in Safe Mode

    Several times, the problem of not receiving messages can also occur due to a third party app. To figure this out, you will need to put your device in safe mode. For this, press the power button. Then tap and hold the shutdown icon followed by the safe mode icon.


    Putting your device in safe mode will not erase your data. However, third party apps won't work in safe mode. Then you can check if your device can receive messages in safe mode. If you can get messages, the problem is caused by a third-party app. Check recently installed third party apps and uninstall the one you think is suspicious. To get out of safe mode, simply restart your phone.

    11. Reset the app preferences

    Finally, if nothing works, you should try resetting the app preferences. This will reset most of the settings, such as app permissions, default apps, etc., to their default values. You will need to set them up again. Your personal data or files will not be affected.

    To reset app preferences on Samsung phones, go to Settings> Apps. Tap the three-dot icon at the top and select Reset app preferences.

    Have you solved with the messages?

    We hope the above solutions helped you solve your problem. You should be able to receive new messages on your Samsung phone. However, once the problem is fixed, you will not receive the old messages.

    Further Reading:

    • 6 solutions to the "Message not sent" error on Android
    • Whatsapp, how to convert audio messages to text
    • What to do when Facebook Messenger doesn't work
    • How to recover deleted SMS from Android
    • How to set a text message ringtone on Android
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