8 solutions for when the Microsoft Store crashes on Windows 10

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Pau Monfort
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The Microsoft Store is the official source for downloading apps and games on Windows 10. And unfortunately, the Store continues to be a disaster and a major disappointment on the operating system. We have seen that the Microsoft Store has failed to download large apps and games or, at times, has not opened at all. Many users report that the Microsoft Store is crashing or not working on Windows 10.


The problem mainly occurs when the user selects Settings or clicks Downloads & Updates to check for app updates in the Store.



Although Microsoft is aware of the problem, the Microsoft Store is being rebuilt from the ground up in the next Windows 11 operating system update. However, Windows 11 will take some time to be available to everyone, due to established hardware requirements.

Until then, you're stuck with the Microsoft Store bug on Windows 10. If it crashes or quits unexpectedly for you, it's time to fix it using the methods below.


How to fix "This PC cannot run Windows" error

1. Use a high-speed Internet connection

Microsoft Store offers some of the high-profile Xbox games. These games range in size from 20GB to 30GB. You should first make sure you connect your computer to the internet from the Windows 10 Settings menu.

If your Wi-Fi router supports the 2,4GHz and 5,0GHz bands, connect your computer to the 5,0GHz band for best performance.

A severe slowdown in internet speed during the download process may level up the estimated download time and can freeze the store.




2. Clear Microsoft Store cache

Microsoft Store collects cache in the background to speed up your store browsing experience. So, if you find that the Microsoft Store crashes or shuts down randomly, you can clear the Store cache. Here's how to do it.

  1. Use the Windows + R keys and open the Run menu.
  2. Type wsreset.exe and hit OK at the bottom.
  3. An empty Command Prompt window will open, but don't worry, the system is cleaning the cache in the background.

We recommend that you run the Microsoft Store Repair Program (wsreset.exe) a couple of times. The tool doesn't show exactly what's running and the process happens in the background. Also, we recommend that you restart your system after doing this.

3. Run the Windows Store Apps Troubleshooter

Microsoft offers a handy troubleshooter for most of the default apps and services on Windows 10. By running the Windows Store Apps Troubleshooter, you can identify and fix Microsoft Store issues in a couple of minutes . Follow the steps below.


  1. Open the Settings app on your Windows 10 computer (use the Windows + I keys).
  2. Go to the Update & Security menu.
  3. Select Troubleshoot from the left side.
  4. Click More Troubleshooting Tools, as shown in the image below.
  5. Scroll down, identify Windows Store apps and click on it.
  6. Select Run the troubleshooter and let Windows handle the problem for you.

If the troubleshooter detects a problem, it will attempt to fix it. Sometimes, it might guide you on how to do it yourself.



However, don't pin all your hopes on the Windows Store Apps Troubleshooter. Sometimes, it may not find any problems even if the Microsoft Store keeps crashing or won't open.

4. Repair the Microsoft Store

Microsoft has integrated a dedicated Microsoft Store Repair Tool to fix annoying Store issues. Here's how to use it.

  1. Open the Settings app menu on Windows 10.
  2. Go to Apps> Apps & Features> and select Microsoft Store from the long list of app menus.
  3. Click on it and select Advanced Options.
  4. Scroll down and you will find the Repair button under the Reset menu.

It will close the Microsoft Store and fix the issues. Don't worry, you won't lose any app data in the process.

5. Reset Microsoft Store

Only use this trick if the Microsoft Store is still not working on your Windows 10 computer. You will need to be cautious with this method as it will completely wipe the app data from your Windows 10 device. Here's how to use it.

  1. Use the Windows + I keyboard shortcut and open the Settings menu.
  2. Go to Apps> Apps & Features> and locate Microsoft Store from the long list of apps menus.
  3. Click on it and select Advanced Options.
  4. Find the Reset button in the Reset menu and run it.

It will delete all app data for you, which means the next time you try to use Microsoft Store, you'll need to sign in again with your account details.


6. Check your proxy settings

Using irregular network settings can cause problems with the Microsoft Store. You should check your device's proxy settings from Windows Settings> Network & Internet> Proxy and turn off the Use a proxy server switch from the right side.


7. Scan your computer with Windows security

If your Windows 10 computer is affected with malware or damaged / harmful files, it can affect the performance of leading apps like Microsoft Store.

There is no need to go ahead and purchase any antivirus software for Windows 10. The default Windows security software is good enough to remove such bugs from your device.

Press the Windows key and search for the Windows Security app. Open it and run a quick scan from the Virus & Threat Protection menu.

8. Try the new Microsoft Store in Windows 11

Microsoft wasn't kidding when it announced it was developing the Microsoft Store from scratch. The new Microsoft Store with a beautiful user interface and robust performance is already active with the beta build of Windows 11.

If your computer is compatible with the hardware requirements of Windows 11 and you want to try Windows 11 to start enjoying the new Store experience for downloading apps and games.

We have a dedicated post on how to install Windows 11 on your computer the right way. You can take a look and take a ride with Microsoft's new operating system.

NOTE: Windows 11 Preview build is intended for developers only, it may adversely affect performance. You may encounter bugs and problems. So, install Windows 11 Preview at your own risk. Also, if your workflow relies on specific software, we don't recommend installing Windows 11 on your primary computer.

Get started with Microsoft Store on Windows 10

Microsoft wants to offer the Microsoft Store as the ultimate hub for downloading all kinds of apps and games. Instead of finding apps from sources not verified on the web, you should stick to the Microsoft Store for added security and a hassle-free update process.

Random freezing of the Microsoft Store can spoil the mood. However, the solutions mentioned above can help you solve and fix the problem.

Further Reading:

  • Microsoft Store does not open in Windows 11
  • Microsoft Store crashes and won't let me download apps, 5 solutions
  • How to disable the Windows Store in Windows 8
  • Unable to open JPG files on Windows 10 and Windows 11, 6 solutions
  • How to block contact in Microsoft Teams

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