What to do if Nintendo Switch does not connect to Wi-Fi

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Judit Llordés
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If your Nintendo Switch doesn't connect to Wi-Fi, you won't be able to play online, enter multiplayer mode, or use voice chat, although you should still be able to play most games.

Let's see what to do if Nintendo Switch doesn't connect to Wi-Fi during initial setup or loses connection later. The instructions in this article apply to Nintendo Switch and Switch Lite consoles.

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Why Nintendo Switch Won't Connect to Wi-Fi

Nintendo Switch can lose its connection or fail to establish one for a variety of reasons. Some causes include:

  • Nintendo Switch Online or other services are not working.
  • Your Wi-Fi network is not working.
  • The switch is out of range of the modem.
  • Your network security key is not compatible.
  • A firewall prevents the Switch from accessing your network.

What to do when your Nintendo Switch won't connect to Wi-Fi

Please try the following troubleshooting options to connect the Nintendo Switch to the network. If nothing works, you will need to contact Nintendo Technical Support.

1. Check if Nintendo Switch Online works or not. A local or global outage will prevent all Switches from accessing online services. Make sure the problem is not on Nintendo's part before trying other solutions.

2. Move closer to the modem. If you have a Switch Lite or are playing the non-Lite version in portable mode (that is, it's not connected to your TV), you may be too far from the modem. Sit somewhere different to see if the connection improves. If the Switch is plugged into its dock, try moving it closer to the modem.

3. Check the status of your network. If the problem isn't with the service, it could be your network. Check if other devices, such as phones, laptops, and tablets, can connect to Wi-Fi. If they don't connect read the tutorial linked just above.

4. Restart the switch. Turning off the hardware instead of putting it to sleep may solve some problems. Press and hold the power button on the console for about five seconds to open a menu, then select Power Options. You can choose to restart or shut down the console; choose Shut Down to completely shut down the system.

5. Restart the modem and router. Regardless of whether your network appears to be active or not, it's not a bad idea to try turning it off as well. If the router and modem are separate, unplug them for about a minute. Plug the modem back in, wait about 30 seconds, then restore power to the router. If you have a router / modem combination, unplug it, wait about a minute, then plug it back in. Retry the connection once it is fully started.

6. Make sure your wireless security is compatible. You need to secure your home network with a WEP or WPA key to keep your information and connection safe, but not all new standards may work with the Switch. Check Nintendo's compatibility list for the most up-to-date support information.

7. Try a wired connection. Switch and Lite cannot use a wired internet connection when you first purchase them. You will need to purchase a LAN adapter to get them online mechanically. Switch Lite will also need USB support to create a port to connect the adapter to.

8. Check your firewall settings. Your network firewall may be preventing the Switch from accessing services. You can put it in a DMZ to separate it from the rest of the devices and bypass the firewall. Follow the instructions on Nintendo's support site to set up a DMZ for your Switch.

9. Forward network ports. You can make sure your Switch can access all the bandwidth it needs by forwarding ports through the router. The specifics of opening and assigning sections of the network to the Switch may differ depending on the hardware configuration, but essentially the same as logging into the router or modem and changing a couple of numbers.

10 Contact Nintendo. If nothing else works, it may need to be checked by an authorized technician. Use Nintendo's online portal to text or call for more details.

  • How to connect the Nintendo Switch to the laptop

Further Reading:

  • How to Sync Nintendo Switch Controllers
  • Cheap Nintendo Switch Lite: where to buy it at the best price
  • How to connect the Nintendo Switch to the laptop
  • New Nintendo Switch emulator for Android phones
  • How to download free Nintendo Switch games

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