Apple TV not working, how to fix all problems. There are several methods to troubleshoot when your Apple TV isn't working. If your Apple TV doesn't turn on at all, make sure it's not the remote's fault. Like on your iPhone or iPad, apps sometimes stop working and you can swipe up to close them.
Apple TV isn't just a popular streaming media player; it is also a good example of a piece of technology that is as reliable as any other home appliance. For the most part, it usually works perfectly fine. From time to time, however, you may encounter an unexpected glitch. When that happens, a few simple steps can often get it up and running so you can keep watching “Ted Lasso”.
What to do if your Apple TV isn't working
It can be difficult to diagnose the specific problem affecting your Apple TV at a glance, which is why troubleshooting is so important. Try each of the troubleshooting tips listed below for potential causes until you find one that fixes the problem.
Your Apple TV doesn't turn on at all
This might sound like a pretty catastrophic problem, but there are a few things you can check that could get your Apple TV working fast again.
- If you're trying to turn on your Apple TV using the remote, it's the remote that might be the problem - see the next section for troubleshooting steps. In the meantime, try using the Apple TV Remote app on your iPhone or iPad instead.
- If that doesn't work, unplug both ends of the HDMI cable - unplug it from your Apple TV and television (or any home theater device it's connected to). Reattach it firmly or, preferably, try a new cable.
- Unplug both the Apple TV and the TV. Wait at least 10 seconds and then plug them back in.
- If it still doesn't turn on, go to the bottom and follow the prompts to reset your Apple TV.
Apple TV remote does not work
In most cases, if the remote control doesn't work, just recharge the battery. Use a Lightning cable to connect the remote and let it charge for about 30 minutes before trying again.
If the remote is charging, you may need to pair it with your Apple TV again. Hold the remote close to your Apple TV, then press and hold the button Menu (on older remotes) or the button Go back (on the new second generation remote control) and buttons Volume up for about five seconds until you see a message on the screen to pair the remote and follow the prompts to complete the process.
Audio on Apple TV freezes
If you've owned an Apple TV for a while, you may have noticed that the audio freezes from time to time for no apparent reason. If this happens, try restarting the TV (or the home theater hardware your Apple TV is connected to). If that doesn't work, follow the steps in the section below called “The Apple TV itself isn't working properly” to restart your Apple TV.
An app is not working properly
If you find that an app, such as a streaming channel or a game, is not working properly, try closing the app and restarting it. No matter what your problem is (the app is not displaying correctly, there is no sound or the screen freezes, for example) closing and restarting the app is a good first step because it's so easy to do.
To close the app, press the button twice TV on the remote, swipe right or left to find the problem app, then swipe up to close it.
The Apple TV itself is not working properly
If more than one app isn't working properly or the whole Apple TV seems to have problems, try restarting the entire Apple TV. To restart Apple TV, launch the app Settings on Apple TV. To select System, Then Restart.
If your Apple TV is so glitchy that you can't access the Settings app, there are other ways to force it to restart. You can hold the button down at the same time Menu (on older remote controls) or the button Go back (on second generation remote controls) and the button TV until the Apple TV status light blinks rapidly. Then release and Apple TV will restart. Or just unplug your Apple TV, wait at least 10 seconds and then plug it back in.
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If nothing works, it's time to reset your Apple TV
In most cases, Apple TV problems are relatively easy to fix. But if you've tried everything in this article and your device still isn't working properly, you may need to contact Apple Support for advice or assistance. Before that, though, there's one last thing that could bring it back to life: You can reset Apple TV, by performing a hard reset, and bring it back to factory condition.
This is a last resort because resetting your Apple TV will erase all your stored settings and data, including login information for all of your apps. It might be worth it, however, to restore your Apple TV to normal.
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