YouTube not working? How to solve on a computer or smartphone

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Judit Llordés
@juditllordes

Has YouTube stopped working on your device? Follow these troubleshooting steps to get YouTube to work again.

YouTube not working? Don't worry, we'll get you back to watching those cat videos pretty soon. It is possible that YouTube is down for everyone, but the problem is more likely on your part.

Whether the videos load endlessly, the YouTube app won't load or something else, our desktop and mobile troubleshooting steps should help you get YouTube up and running again.



Youtube doesn't work today on your device we find out why and solve the problem

Check if YouTube is down

It is rare for it to have a complete outage, but it has already happened. The first thing to check before anything else is whether the problem is with YouTube itself, rather than something on your side.

Two sites to help you do this are and. They crowdsource user reports to show you what issues are being reported and from where in the world.

When YouTube has major downtime, news outlets will talk about it too. The quickest way to check is to go to and search for "YouTube down" or "YouTube outage".

Have you determined that YouTube seems to work for others? If so, continue with these troubleshooting steps.

YouTube does not work on computer: how to fix

YouTube does not work through a desktop browser, follow these steps to try to repair YouTube.

Update your browser

You should always use the most up-to-date version of your browser. Popular browsers like Chrome and Firefox should update automatically, but it's always best to double check it.

For Chrome, paste chrome: // settings / help in the URL bar and press Submit . You should see "Google Chrome is up to date". If not, the latest build will be downloaded automatically. When done, click Restart .



Clear your cookies and cache

Try clearing your cookies and cache to clear your browser if YouTube isn't working.

On Chrome, paste chrome: // settings / clearBrowserData in the URL bar and press Submit .

In the drop-down list Time lapse , select Everlasting . Check it out cookies and other site data e cached images and files . click on Clear data .

Find out how to clear cookies and cache on other browsers.

Disable extensions

Browser extensions can cause compatibility issues, which is why YouTube doesn't work.

To view extensions in Chrome, paste chrome: // extensions / in the URL bar and press Submit .

Disable each extension in turn by clicking on the slider so that it turns gray. After each, try YouTube again and see if the problem is resolved. If so, keep the extension disabled and try to contact the developer to see if they can fix the problem.

Update your video drivers

If your video drivers are out of date, they can cause problems when playing videos and therefore YouTube won't work. Try updating them to see that it fixes the problem. First, get the latest drivers from the manufacturer's website (eg AMD, NVIDIA, Intel).

Then, press Windows key + X and click Device management . Double click on Video cards . Then click the right click on graphics card and click Update Driver . click on Automatically searches for drivers and follow the guided procedure.

Check your internet connection

Even if you can access other websites, that doesn't mean your internet connection isn't faulty. It may not be stable enough for YouTube streaming and therefore YouTube doesn't work. Use the native Windows troubleshooter to detect and fix problems.



Awards Windows key + I to open Settings:

  • In Windows 10, go to Update & Security> Troubleshooting> Additional Troubleshooting Tools> Internet Connections> Run the Troubleshooter .
  • In Windows 11, go to System> Troubleshooting> Other Troubleshooting Tools> Internet Connections> Run .

YouTube not working on Android or iOS: how to fix

If YouTube doesn't work on mobile, try these troubleshooting steps.

Update your operating system

Your operating system may be out of date and therefore YouTube cannot function properly.

On Android, open Settings and search Software update (o System update ). It could be inside a section Phone information . If a new version is available, download and install it.

With iOS or with Settings> General> Software Update and download and install an update, if available.

Update the YouTube app

The YouTube app should always be running the latest version so that you can benefit from the latest features and bug fixes.

On Android, open the Play Store , touch the your profile icon and select Manage app and device . Then, tap Updates pending and, if YouTube is here, tap Update .


On iOS, open the App Store and tap the tab Updates. If you see YouTube in this list, tap Update .

Clear your YouTube cache and data

If you've been using the YouTube app for a while, a large amount of cache and data may have built up and cause problems.

Its Android, vai su Settings> Apps> YouTube> Storage . Touch Clear cache and see if it solves the problem. If not, come back here and tap Clear data .


On iOS, the best way to do this is to uninstall and reinstall YouTube. Hold the app on the home screen and touch Delete . Then go to the App Store and download YouTube again.

Synchronize the date and time

The YouTube app does not work if your device's date and time are not aligned with those of the YouTube server. The best way to solve this problem is to allow the network to automatically manage the date and time.

Its Android, vai su Settings> General management> Date and time and slide Automatic date and time su On .

With iOS or with Settings> General> Date and time and slide Set automatically su On .

Check your internet connection

YouTube doesn't work if your internet connection struggles to connect properly. On Android, go to Settings> Connections . Its iOS, its going Settings .

First, turn the flight mode . This can often update the network settings and fix the problem. Then, try connecting via Wi-Fi or your phone network (the one you're not using by default). If that doesn't work, try disabling Bluetooth.

Still no luck? You can completely reset the network connection. On Android, go to Settings> General Management> Reset> Reset Network Settings .

With iOS or with Settings> General Settings> Reset> Reset Network Settings .

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