9 solutions for when Zoom audio doesn't work

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Judit Llordés
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The whole point of communication revolves around conversation. If you've hosted or joined a Zoom meeting from your Android smartphone but can't hear what attendees are saying, it defeats the whole purpose of the meeting. To help you out, we will list nine (9) solutions to use when the Zoom app audio or sound is not working on your Android device.

Zoom may have sound issues on your Android device, if you have accidentally turned off the phone speaker or disabled the in-app speaker. Also, your phone's audio profile set to silent or vibrate may cause the app's audio functionality to be altered. These are the most common reasons that cause this problem. Other times, it's just the Zoom app (or your phone) that is misbehaving. That said, let's move on to the solutions.

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1. Restart your phone

Restarting your phone could help resolve any potential glitches and temporary issues that may be preventing the Zoom app from accessing your settings and sound profiles.

2. Enable speaker

If you're hosting a Zoom meeting on your Android device but can't hear other attendees, make sure you haven't muted the speakerphone for the app. In the upper right corner of the meeting window, check that there isn't an x ​​to the right of the speaker icon - it means the speaker has been disabled for that meeting.

To reactivate the speaker, tap the icon and you should now hear the other participants.

3. Check the volume of the device

Another check you can do if Zoom's audio or sound isn't working during a meeting is to confirm that your device isn't muted. It is possible that you (or perhaps someone else) have accidentally turned down the volume on your phone. In this case, the Zoom audio will not work.

To fix this, tap the volume up or volume down button on your phone to check the volume level. If the device volume is at the lowest level / percentage, tap the volume up button or move the slider up to increase the volume.

4. Check the call volume

If turning up or unmuting the volume on your phone can't get Zoom's audio or sound to work again, the next thing you can check is your device's call volume. This is different from the normal system-wide Android volume control. If you can't hear anything or anyone during a Zoom meeting, especially an externally joined meeting, check that the incoming call volume on your phone is not low or muted. That's how.

Step 1: launch the Android Settings menu.

Step 2: select Sound.

Step 3: check the Call Volume section. If it is low or muted, move the slider to the right to increase the phone call volume.

Now go back to the Zoom call and check if you can hear audio from the other participants. If the app sound still doesn't work, move on to the next solution.

5. Change audio profile

For devices with sound or sound issues from Zoom, the company recommends checking and changing the sound / sound profile. Having the device in Vibrate, Silent, or Do Not Disturb mode, for example, could interfere with Zoom's audio, even if the speaker is activated within the app.

To change the audio profile on your Android smartphone, please follow the steps below.

Step 1: tap the volume up or down button to open the volume control slider.

Step 2: Tap the Silent icon (a crossed bell) or the Vibrate icon (a phone with two lines on either side) at the top of the volume slider to change the sound profile to Ring (a normal bell icon).

With your phone's audio profile set to ring, check if Audio / Sound Zoom now works.

6. Use an alternative audio device

Try connecting the phone to a headset (wired or wireless) and check if the Zoom audio works. If so, unplug the headphones from the device and try using Zoom again through the phone speaker. If the speaker or headphones cannot produce any sound, proceed to the next solution.

7. Force quit the app

If you have any audio / sound issues on the Zoom app on your Android device, it is possible that the Zoom app is not working properly, has stopped responding to certain commands or is frozen. Force-stopping the app and restarting it might help restore it to normal. Launch your phone's Settings menu and go to Apps & Notifications> View All Apps> Zoom and tap the Force Stop icon. Click the Open Later icon to restart the app.

If the app still has audio issues after doing this, proceed to clear the cache. See method no. 6 below.

8. Empty the application cache

This may also help you troubleshoot other issues you are having with your Zoom app. To do this on your Android phone, launch the Settings menu and go to Apps & Notifications> View All Apps> Zoom> Storage & Cache and tap the Clear Cache icon.

Launch Zoom after doing this and check if the speaker now works with the app. If the problem persists, try the next solution below.

9. Update Zoom

Another thing you can do when some Zoom features are not working properly is to make sure you have the latest version of the app on your device. The audio problem you are experiencing may be due to a bug in the version of the app you are using. Launch the Play Store on your phone, search for Zoom and tap the Update button.


As mentioned above, several factors could cause audio or sound issues in the Zoom app for Android. Whatever the cause of the problem, the methods listed above should help you get things back in order.

Further Reading:

  • What to do when the Zoom microphone doesn't work
  • How to mute audio on a zoomed call
  • A Complete Guide to Solving Audio Problems in Zoom
  • How to mute and unmute the Zoom app on your phone
  • Why I Can't See Myself on Zoom: A Guide to Solving Video Problems

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