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    How to fix playback problems on Disney Plus

    Who I am
    Judit Llordés
    @juditllordés

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    How to fix playback problems on Disney Plus? With Disney Plus, we can now watch all of our favorite classic Disney movies, as well as other content from Pixar, Lucasfilm, Marvel, National Geographic, and Fox, all in one place. Disney + is still in its infancy, so we may experience playback issues, such as buffering, while watching your shows and movies. Fortunately, we can do something to fix playback issues on Disney Plus.


    Make sure your internet speed meets the minimum requirements

    The quality of the video played through Disney + will entirely depend on the speed of your Internet connection. The quality automatically adjusts to the speed available at the moment, so if it fluctuates a lot, it will be very noticeable as you watch. In order to have no playback issues on Disney Plus, Disney recommends the following:



    • 5.0 Mbps for content high definition
    • 25,0 Mbps for content 4K UHD

    Having a constant connection with such speeds will ensure good playback quality. You should also check how many concurrent video streams or other high-bandwidth activity are taking place on your internet connection at the same time, as speed is reduced if multiple devices actively use the connection. If you are unsure of your internet speed, test them with a service like Speedtest.net.

    Completely close the Disney + app

    Usually, simply closing an app completely and restarting it is enough to fix playback issues on Disney Plus. Close the Disney + app completely on your device (as well as any other app running in the background). Start again Disney + on your device.



    How to fix playback problems on Disney Plus? Turn your devices off and on again!

    Many technical problems can be solved by turning everything off and restarting, we say this almost at the beginning of each tutorial. If you've tried restarting the app without benefiting, you might want to try the device you're using for streaming.


    1. Switch off il modem and router via a power button or simply unplug it from the power source.
    2. Turn off the Your streaming device Disney + via a power button or just unplug it.
    3. switch on o fellow worker the modem and router if you have disconnected them.
    4. Restart the streaming device.
    5. starts Disney + app again.

    Make sure you are using the latest software

    If you are not using the latest version of the Disney + app, this may cause you to have playback problems on Disney Plus. Make sure you are using the latest version of Disney + checking for updates in the app store of your streaming device.

    1. Start theApp Store on your streaming device.
    2. Select the tab Updates. If you are using an iOS device, the updates have been moved to the tab Account ID Apple, which you can access by tapping yours avatar in the upper right corner.
    3. Toccata Update sull'app Disney+, if present.

    Another thing that can cause problems is the older operating system software. Make sure the streaming device is on the latest version of the operating system. To check for updates, log in to settings menu of your streaming device.



    Clear the cached data of the device

    As you use apps and programs, temporary files are stored on your device to improve overall performance, this means that the same items don't have to load every time you open the app. This results in a faster browsing experience. But sometimes the cached data can get corrupted and cause streaming problems. You can clear the cache stored on your device to improve the performance and stability of video playback. For this you can go to Disney's help page.



    Uninstall and reinstall Disney +

    Sometimes the app may have problems and uninstalling it and then reinstalling it will fix the problems.

    1. Delete the app Disney + from your device following the standard protocol for the device you are using.
    2. Switch off the device if you can.
    3. Turn on the device again .
    4. Go to digital app store of your device and search Disney +.
    5. Download the app on your device.
    6. Log in with your email account and password.

    Check all your components

    Disney + recommends using individual components that support high-bandwidth digital content. This includes HDMI cables, external displays, and more. Specifically, the displays are expected to have HDCP 2.2 for 4K Ultra HD and HDR content. Other audio and video components can also affect playback quality.



    How to fix playback problems on Disney Plus? It could be the server's fault ...

    Disney + is attracting many subscribers and some films are in high demand, such as The Mandalorian. If you are still experiencing playback issues, especially with certain titles, it may be due to the number of people trying to watch it at the same time. Sometimes the best solution is to wait a bit and try again later.

    Further Reading:

    • How to cancel Disney Plus membership before the free trial ends
    • Error 83 on Disney Plus: how to fix
    • Buffering issues with Disney Plus
    • How to turn Disney Plus subtitles on or off
    • How to cancel your Disney Plus membership
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