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    DAZN error, let's see how to solve it together

    Who I am
    Judit Llordés
    @juditllordés

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    DAZN error, let's see how to solve it together. DAZN is the first global sports streaming service and is currently available in Germany, Switzerland, Austria, Japan, Spain and Canada. The service launched in Canada in July 2017 and is currently the only streaming service that allows NFL fans to watch all live games from the 2018-19 season and the NFL RedZone.


    DAZN errors, let's see how to solve together

    Are you tired of spending a fortune on cable TV just to keep the privilege of watching live sports games? Or maybe you've already cut the cord and are saving a lot of money. But
    is something missing in your life? How about adding a low-cost sports live streaming service to bring some sports thrills to life?



    • Read also: Problems with DAZN? Can I help you?

    DAZN is based in the UK and belongs to the Perform Group. Its core business is video streaming and they focus on making deals with various sports leagues to offer live sports games via its streaming app. DAZN currently provides its streaming service in Austria, Germany, Japan, Switzerland, the United States, Spain and Canada.

    Over 8.000 sporting events are played annually for all regions that DAZN serves. A live sports streaming service like DAZN can offer live sports anytime, anywhere with consistent video quality, thus saving you time and frustration. If watching sports is in your blood, DAZN might be worth it.


    DAZN Troubleshooting Guide

    DAZN error 11-003-011


    You will get this error message when your video is currently unavailable. 


    Please go through the following troubleshooting steps:


    • Try to play another video and then come back to this one.
    • Restart your DAZN app or refresh your web browser and try to play the video again.
    • Try updating your browser or your DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 11-003-013 / 11-065-013


    You will get this error message when your video is unable to play right now. This could be the result of a poor network connection. 

    Please go through the following troubleshooting steps:

    • Restart the DAZN app and try to play your video again.
    • Make sure you have a working internet connection.
    • Troubleshoot your network connection. If you need further help on how to do this click here.

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 11-012-012

    You will get this error message when your video is currently unavailable. 


    Please go through the following troubleshooting steps:


    • Try to play another video and then come back to this one.
    • Restart your DAZN app or refresh your web browser and try to play the video again.
    • Try updating your browser or your DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it.

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 11-064-011

    You will get this error message when your video is currently unavailable. 

    Please go through the following troubleshooting steps:

    • Try to play another video and then come back to this one.
    • Restart your DAZN app or refresh your web browser and try to play the video again.
    • Try updating your browser or DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it.

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 50-000-034

    You will receive this error code when the network connection becomes temporarily unstable. 

    Please go through the following troubleshooting steps:

    • Restart your device.
    • Restart your router
    • Please follow our help article to troubleshoot your network connection.

    Contact customer support



    • If the troubleshooting steps did not help resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 50-020-200

    If you get this error message when there is a problem with your account. To follow the login procedure it may be necessary to enter payment details. 

    Please go through the following troubleshooting steps:

    • Try updating your browser or DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it.
    • Use another device to log into DAZN with your data

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 50-049-401

    You will receive this error code if there are errors in your email address or in your passwort.

    Go through the following troubleshooting steps:

    • Please reset your password by following this link. You will receive an email to your email address with instructions on how to reset your password.
    • If you have not received the email from DAZN (also check your spam folder), try using the function: FORGOT YOUR EMAIL ADDRESS?

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 53-009-000

    You will receive this error code if there is a problem with the payment method entered. 

    Please go through the following troubleshooting steps:

    • Please check if your payment details have been entered correctly. You will be able to do this in the "My Account" section. "
    • Restart your browser or device.
    • Please try to register from another browser, or device, or change your payment method.

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 53-017-200

    You will receive this error code if there is a problem with the payment method entered. 

    Please go through the following troubleshooting steps:

    • Please check the payment details you entered to make sure there is no typo.
    • Choose an alternative payment method.
    • Make sure your bank account is registered in the same country as the one you are logging into DAZN.
    • Check with your bank if they allow payments to DAZN.

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 55-005-017

    You will get this error code if your video is unable to play right now. This could be the result of a poor internet connection. 

    Please go through the following troubleshooting steps:

    • Restart the DAZN app and try to play your video again.
    • Make sure you have a working internet connection at home
    • Troubleshoot your network connection. If you need further help on how to do this click here.

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 55-007-000

    You will get this error code when the DAZN application cannot load properly and is not working properly. 

    Please go through the following troubleshooting steps:

    • Close the DAZN app and try opening it again
    • Restart your device.
    • Troubleshoot your network connection. If you need further help on how to do this click here.

    Contact customer support

    • If the troubleshooting steps did not help resolve the issue, please contact our customer service for further assistance.

    [irp]

    DAZN error 65-000-401

    There is a problem with your account and we were unable to continue. 

    Please go through the following troubleshooting steps:

    • Log out of DAZN on your web browser or DAZN app and try to log in again.
    • Please try to reset your password by following this link. Then log into DAZN and play the content of your video.

    Contact customer support

    • If the troubleshooting steps did not help resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 65-003-400

    Video content needs to be updated. 

    Please go through the following troubleshooting steps:

    • Reload the DAZN page on your web browser or restart the DAZN app to get the latest content.
    • Try updating your browser or DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it.
    • After the update, go to www.dazn.com or restart your app and try to play the video again.

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 65-003-000

    Your video is unable to play at the moment. 

    Please go through the following troubleshooting steps:

    • Restart the DAZN app and try to play your video again.
    • Make sure you have a working internet connection
    • Try updating your browser or DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it.

    Contact customer support

    • If the troubleshooting steps didn't help you solve the problem, please contact our customer service for further assistance.

    [irp]

    DAZN error 65-003-400

    Your video is unable to play at the moment. You may be using an older version of DAZN. 

    Please go through the following troubleshooting steps

    • Try updating your browser or DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it.
    • After the update, go to www.dazn.com or restart your app and try to play the video again.

    Contact customer support

    • If the troubleshooting steps did not help resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 65-003-403

    Your video is unable to play at the moment. 

    Please go through the following troubleshooting steps:

    • Try updating your browser or DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it.
    • After the update, go to www.dazn.com or restart your app and try to play the video again.

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 65-003-404

    Video content needs to be updated. 

    Please go through the following troubleshooting steps:

    • Reload the DAZN page on your web browser or restart the DAZN app to get the latest content.
    • Try updating your browser or DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it.
    • After the update, go to www.dazn.com or restart your app and try to play the video again.

    Contact customer support

    • If the troubleshooting steps did not help resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 65-007-034

    You get this error message when the content is unable to load. This could be the result of a poor network connection. 

    Please go through the following troubleshooting steps:

    • Restart the DAZN app and try to play your video again.
    • Make sure you have a working internet connection at home
    • Troubleshoot your network connection. If you need further help on how to do this click here.

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 66-000-400

    Your app encountered an unexpected error. 

    Please go through the following troubleshooting steps:

    • Reload the DAZN page on your web browser or restart the DAZN app to get the latest content.
    • Try updating your browser or DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it.
    • After the update, go to www.dazn.com or restart your app and try to play the video again.

    Contact customer support

    • If the troubleshooting steps didn't help you solve the problem, please contact our customer service for further assistance.

    [irp]

    DAZN error 66-000-401

    There is a problem with your account and we have not been able to move forward. 

    Please go through the following troubleshooting steps:

    • Log out of DAZN on your web browser or DAZN app and try to log in again.
    • Please try to reset your password by following this link. Then log into DAZN and play the content of your video.

    Contact customer support

    • If the troubleshooting steps did not help resolve the issue, please contact customer service for further assistance.

    [irp]

    DAZN error 66-000-500

    Your app encountered an unexpected error. 

    Please go through the following troubleshooting steps:

    • Reload the DAZN page on your web browser or restart the DAZN app to get the latest content.
    • Try updating your browser or DAZN app. You can find links to update your browser at http://outdatedbrowser.com/it.
    • After the update, go to www.dazn.com or restart your app and try to play the video again.

    Contact customer support

    • If the troubleshooting steps didn't help you resolve the issue, please contact customer service for further assistance.

    Further Reading:

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