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FIFA 20: ALT TAB disconnection problem, how to fix

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In this guide we will explain how to solve the problem of disconnecting from FIFA 20 online matches when you feel the pressure of the ALT TAB keys

FIFA 20 is a game that matters numerous fans around the world and a huge number of online matches are played every day. To win these fights you need to be very focused, as the slightest distraction could lead to a sudden defeat. Losing is never a good experience but when defeat is caused by a bug beyond our control, it becomes even more frustrating.



Recently, on the PC version of FIFA 20, a bug has appeared that causes disconnection from matches (especially during matches on FUT) due to the opening of another window, ruining the game experience for many people. For this reason we have decided to write this guide, in which we will explain how to solve the problem of disconnect from FIFA 20 online matches when you feel you press ALT TAB.

A persistent problem

Sometimes while playing FIFA online it may happen that the game is interrupted due to opening a new window. At first you may think that you have accidentally pressed the ALT TAB keys, but if the disconnection problem recurs, then for sure you have stumbled upon a serious bug in FIFA 20.

This bug is very persistent and to eliminate it it will not be enough to simply restart the PC a couple of times. Fortunately us we have found a way to solve it and below we will explain step by step how to return to play your games safely. If you are unsure whether you have this specific bug, we report it below the exact error message accompanying the problem:



The connection with the opponent was broken because you selected another window. Notification pop-ups, or minimizing the game window, or switching to another application by pressing the Alt + Tab keys, will cause you to disconnect. For more information see ea.com/unable-to-connect.

Close all processes - FIFA 20: ALT TAB disconnection problem

The first step to solving the FIFA 20 disconnection from online matches issue when you feel you press ALT TAB is close Origin and all related processes. First of all close Origin completely making sure that it does not remain open among the hidden icons to the right of the taskbar. Once this is done, you will have to press Ctrl + Alt + Delete and click on Task Manager to close all still active processes. Specifically, you have to make sure that OriginWebHelperService.exe and OriginClientService.exe have been terminated. Below we will show you all the steps in detail:

  • Press Ctrl Alt Delete together and click Task Manager.
  • Make sure there are no applications or applications in the process table background processes related to Origin. If you find any, click on it and then click on end activity at the bottom right.
  • Click on Services table at the top right and scroll to find OriginClientService and OriginWebHelperService. Next you will need to make sure that the status of these two services is "Arrested". If it is not, just click on it with the right button and then select from the drop-down menu the item "Stop".


Delete licenses - FIFA 20: ALT TAB disconnection problem

Now you will have to delete all files contained within the Electronic Arts license folders. They will be present on your PC two folders with this name and you will have to empty them both. Unfortunately these two folders are hidden, so it is not possible to find them simply by browsing the files on your PC. Below we will explain step by step in detail how to find these folders and delete their contents:


  • Procedure to find the first folder:
    • Open your local drive C
    • Open the curtain "displays"Located at the top left and then check the box"hidden items" on the right
    • Now that you can see the hidden folders you will need to open ProgramData, Electronic Arts, EA Services and finally License
    • At this point you just have to delete everything inside the License folder
  • Procedure to find the second folder:
    • Open your local Disk C, go to “Users” and then open the folder with your username
    • Open the curtain "displays"Located at the top left and then check the box"hidden items" on the right
    • Now that you can see the hidden folders you need to open them AppData, Local, Electronic Arts, EA Services and finally License
    • At this point you just have to delete everything inside the second License folder

Now that you have completed this treacherous process, you can finally go to the last step of our guide on how to solve the problem of disconnecting from FIFA 20 online matches when you feel the pressure of the ALT TAB keys.


Check the results - FIFA 20: ALT TAB disconnection problem

At this point, all you have to do is restart Origin and hope for the best. If you have followed our guide correctly you should no longer have the problem of disconnection playing FIFA 20, unless you press ALT TAB during a match. To make sure everything went well, now you just have to start the game and try playing some online games!


Have fun!

This concludes our guide on how to solve the problem of disconnecting from FIFA 20 online matches when you feel you press the ALT TAB keys. If a problem arises in the future, we suggest you try to repeat the process from the beginning. If by chance, even following this guide, there are still problems, we recommend that you contact the assistance directly Electronic Arts.

FIFA 20 is available now for PC, PS4, Xbox One and Nintendo Switch. If you are interested in staying up to date with all the news on the world of video games and much more, then continue to follow us here on Holygamerz.

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